Frequently Asked Questions
Who can get Meals on Wheels?
If someone is frail, aged (over 65 or 50 for Aboriginal; or Torres Strait Islander) or has a permanent disability or is a carer, they are eligible to receive Meals on Wheels.
Do you have to be referred by your doctor?
No, a person may request Meals on Wheels for themselves. Or, a friend, family member, doctor, community or health worker can make a request on behalf of yourself.
How do You apply to get Meals on Wheels?
If you are frail aged: You need to phone the My Aged Care on 1800 200 422 (Alternately, you can phone us directly on 4973 3538). They will take all the details over the phone and refer you to your local branch. The Coordinator from that branch will then contact you to get the service organised.
If you have a Disability: You need to phone the National Disability Insurance Scheme on 1800 800 110. They will assess your eligibility and refer you to your local branch.
How long does it take to get the service?
It should only take a couple of days between phoning My Aged Care and receiving your first meal.
What is the food like?
The food provided by Meals on Wheels is nutritionally balanced, tasty and caters to specific dietary needs, cultural preferences and personal tastes. Menus are designed to be healthy and varied and our team of chefs and catering companies go out of their way to keep our clients happy.
We have both a fresh and a frozen range of food and you can choose from :-
Cheese and Biscuits
Breakfasts including eggs and pancakes
Arancini Rice Balls
Can you get a choice of meal?
Yes, each day in the fresh range there are 4-5 main meals and 3 desserts
to choose from and in the frozen range you can choose from anything in
Where do Meals on Wheels get their meals from?
All the meal items are sourced from Australia. Our fresh meals come from our Catering Centre. The frozen range comes from different caterers.
Can you get the meals you need if you are on a special diet?
Every effort is made to cater for particular dietary needs including people with diabetes, gluten intolerances, and people with chewing / swallowing difficulties. However, due to the large number of meals we supply we cannot cater to likes and dislikes.
When do the meals arrive?
Volunteers deliver the meals on Monday, Wednesday and Friday mornings. You can order extra meals for the other days e.g. on Monday you can get extra meals to cover you for Tuesday.
Are the meals supplied hot?
No. Our fresh meals are delivered chilled.
Can I get meals for the weekend or a public holiday?
Yes. Delivery days are Monday, Wednesday and Friday. We supply frozen meals for weekends and public holidays.
Does it cost anything?
Yes, you are asked to pay for the cost of the meal. You can see the cost of each item in our menus. (Please note that there is a $0.50 surcharge on all main meal prices listed in our Frozen Menu.)
How do I pay for the meals?
Meals are to be paid for on FRIDAY of each week or you can set up a monthly account. Our volunteer drivers will collect your money and give you a receipt.
What does 'more than just a meal' mean?
Although delivery of prepared meals is the basis of the service, Meals on Wheels is so much more. It is more than just a meal. It is also about ensuring people who may not be able to get out and about, enjoy regular social interaction and the comfort of knowing someone will drop by regularly to say hello and see how they are going. Meals on Wheels also provides the opportunity for people to be taken to local centres to share a meal with others or go on outings, with the assistance of volunteers.